Privacy Policy


Find Gyms UK value your privacy. This privacy policy is to let you know how we look after your personal information. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This includes what you tell us about yourself, what we learn by having you as a user, and the choices you give us about what marketing you want us to send you. This policy also tells you about your privacy rights and how the law protects you.

Find Gyms UK may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

OUR PRIVACY PROMISE

We promise to keep your data safe and private. We promise not to sell your data and to give you ways to manage and review your marketing choices at any time.

WHEN WE COLLECT INFORMATION

We may collect personal information from you during your use of the website, such as when you register for an account, purchase products and/or purchase services. We may also collect information when you opt-in to newsletters, when you contact us (via phone, email or social media), and when you provide certain content to Find Gyms UK, for example testimonials and customer reviews. Additionally, we may collect personal information via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies (for further information on cookies, please see the ‘Cookies and Tracking’ section.

WHAT INFORMATION WE COLLECT ABOUT YOU AS A FIND GYMS UK CUSTOMER

The type of information we may collect includes:

Name
Contact information: name, email address and telephone number
Location information: postcode and IP address and Latitude, Longitude when allowing location on the app
Date of Birth
Details of the device used to visit our site
Facebook User ID if you created a Find Gyms UK account using Facebook
Your marketing communication preferences
Details of your previous visits to the website including any purchases
Other information relevant to customer surveys and/or offers or competitions
Information connected with reviews you leave on our website

Financial Details

At the point of purchase our website requests card details or a Paypal payer ID if PayPal is the payment method. These details are stored differently based on the payment method:

When paying by card the following details are sent directly to our secure Third Party Payment Company without these details being stored by ourselves:
Card Number
Cardholder Name
Expiry Date
CV2 Code

Our payment gateway will return a token to us – a randomly looking combination of letters and numbers – which we store, to display the previously used card type and last 4 numbers at future purchases, in addition this token allows us to charge the card without storing the card details itself.

If Paypal is used as the payment method we store the Paypal payer ID which can then be used for future purchases.

WHAT INFORMATION WE COLLECT ABOUT YOU AS A GYM OR VENUE OPERATOR

Where an individual has provided their personal details as contact information for their business we may collect the following personal data:

Name
Contact information: email address and telephone number(s)
Details of the device used to contact us
Details of your previous visits to the website or app
Other information relevant to operator surveys

WHAT WE DO WITH YOUR PERSONAL INFORMATION

Find Gyms UK will use your personal information for a number of different purposes, which are listed below, along with which of the reasons we rely on to do so.

Providing the functionality of our platform
We engage in these activities to manage our contractual relationship with you.

Some examples include, but are not limited to the following:

To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.
To ensure that our website functions properly and is optimised for your computer or device and to store your preferences and settings.
To enable you to register for our services and to verify your identity and authority to use our services.
To allow you to make use of the services we provide
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, or with your consent.

Further examples:

For registering your account with Find Gyms UK and fulfilling your orders
To send information to you regarding changes to gyms or venues you have previously shown interest in
To share marketing communications that we believe may be of interest to you
We engage in this activity with your consent

Further examples:

To send promotional emails regarding new products, special offers, community posts, new website features and improvements, new venues or services available, and/or to contact you by text message regarding certain services or information you have requested. You can opt out of marketing at any time by updating your communication preferences available in the User Settings section of your Find Gyms UK profile
For market research purposes, including the customisation of the website according to your interests. We may contact you by email, phone or mail
Accomplishing our business purposes
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, or with your consent.

Further examples:

For data analysis, for example, to improve the efficiency of our services and the platform.
For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to commit identity theft, and enhancing the safety on our website and app.
For developing new products, features or services and for enhancing, improving or modifying our platform and your onsite experience
For identifying usage trends, for example, understanding which parts of our platform are of most interest to users.
For operating and expanding our business activities, for example, understanding which parts of our platform are of most interest to our users so we can focus our energies on meeting our users’ interests.
For legal compliance. In rare circumstances, we may have to use and disclose information we have about our users in order to exercise or protect legal rights or defend against legal claims under applicable law.
For customer service and incident resolution purposes
To process billing and payments
From time to time, we may use re marketing and behavioural targeting services. In order to do these, we collect cookies and usage data as described on our “Cookies” page. These cookies connect activity on this website or app with select advertising networks.
Analysis of personal information for business reporting and providing personalised services
We engage in the activities because we have a legitimate interest

Further examples:

We may provide personalised content on the website or on marketing channels dependent on your personal details and preferences
For internal record-keeping purposes, operations and analysis
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you in order to improve the service and marketing that you receive from Find Gyms UK.

WHO WE SHARE YOUR INFORMATION WITH

Find Gyms UK will only share your personal information with trusted third party partners and providers when absolutely necessary for business administration, customer delivery, operational, analytical or other purposes. Except with your expressly given consent, we will only share your personal information as described in this Privacy Policy.

Third Party Service Providers

In order to provide our service, we may need to provide your information to our trusted third party service providers, for example:
Our technology service providers used for the functioning of our platform
Our customer service platform providers so you can interact with our customer service team
Our marketing, sales and market/customer research service providers, including our referral scheme partner and Customer Relation Management (CRM) tools
Our payment and fraud prevention and detection service providers
Our analytical service providers who provide us with business analysis to understand our customers and gym partners better.

If you would like further information on the specific service providers we share your information with, please do contact us on info@findgyms.co.uk

Unless otherwise described in this Policy, we may also share the information that we collect from you through the website with affiliates, agents, contractors, employees, and other service providers, and also according to law, at the request of a law enforcement agency or in compliance with any court order.

As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions or where there is any change of control of Find Gyms UK, personal information may be among the transferred assets.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so or it is required for the provision of our services as detailed above. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

SECURITY

Data security is of great importance to us. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. It is important to note that once you have used these links to leave our site, we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and these sites are not governed by this privacy policy.

COOKIES, TRACKING & WEB BEACONS

We do use cookies to store information, such as your personal preferences when you visit Find Gyms UK. This could include only showing you a pop up once in your visit, or the ability to log into some of our features, such as forums.

We also use third party advertisements on findgyms.co.uk to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cookie sites to someone who frequents cookie sites).

When you visit findgyms.co.uk or any websites related to Find Gyms UK you may notice some cookies that aren’t related to Find Gyms UK itself. We don’t control the setting of these cookies and we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on findgyms.co.uk and its related websites include:

Nil as of yet.


We use the information collected by these cookies to help us determine where our ads, marketing and referral activity will be most effective both online and offline and to improve our ad targeting.

Facebook Connect allows registration and use of our website using a Facebook account.

LinkedIn Social Login allows registration and use of our website using a LinkedIn account.

Google Sign In allows registration and use of our website using a Google account.

Our payment providers may set cookies to identify devices or other information about the user for the purpose of detecting and preventing fraud. You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

YOUR RIGHTS

The following is a list of the rights you have under Data Protection legislation. Not all these rights apply in all circumstances.

The Right to be Informed

You have the right to be informed in a concise, transparent, intelligible, and easily accessible way about how we use your personal information.

The Right of Access

You can make what is called a subject access request for a copy of the information we hold about you.

The Right to Rectification or Correction

You have the right to have inaccurate information corrected and incomplete information completed. If the information we need to deliver our services to you changes, please tell us about this as soon as possible. If you would like to review, correct or update personal information that has been previously provided to us by you, you may log in to your profile, click on “settings” and update your information. For example, if you would like to change your email address or phone number.

The Right to Restrict Processing

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Where you have provided your consent to the processing of your personal information by Find Gyms UK you may withdraw your consent at any time by sending a communication to Find Gyms UK specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, you have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether the legitimate grounds of Find Gyms UK override your own.

The Right to Data Portability

You have the right in some circumstances to have the data you have provided to us sent to you or provided to another person or business in an electronic machine-readable format.

The Right to Object

You will normally have the right to object to how we intend to use your information based on your individual circumstances. You have an absolute right to object to us using your personal information for the purpose of direct marketing at any time. You can update your communication preferences in your Find Gyms UK Account at any time.

Rights in Relation to Automated Decision Making and Profiling
You are entitled to require Find Gyms UK not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Find Gyms UK will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

The Right to Erasure

We generally retain your personal information for a period of 3 years after your last active use of our website or app (in line with our legal obligation to keep order information for this duration for tax, legal reporting and auditing obligations).

You have a right to have some or all of the information we hold about you erased in some circumstances. This is known as the right to be forgotten. If you no longer want us to keep your information, you can request that we erase your personal information and close your Find Gyms UK Account. If you have objected or complained about how we have used your information or its accuracy you may not want it to be deleted until your complaint has been resolved. Please note that if you request the erasure of your personal information:

We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Find Gyms UK Account for fraud or due to an ongoing criminal investigation at one of our partner venues, we may retain certain information from that Account to prevent that user from opening a new Find Gyms UK Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
Additionally, some copies of your information (e.g. purchase records) may remain in our database but are disassociated from personal identifiers.
If you want to exercise any of your rights, please contact the Data Privacy Manager at info@findgyms.co.uk (FAO Data Privacy Manager) and we will act upon your request within 1 calendar month. Please note that we will only be able to accept a request from the email address the account in question is registered to. If you no longer have access to this email address, we will need you to verify your identity once the request has been received, the 1 month actionable period will start from the date your identity has been successfully verified.

COMPLAINTS PROCEDURE

Please let us know if you are unhappy with how we have used your personal information. We would always appreciate the opportunity to resolve your complaint for you in the first instance. You can contact us by emailing info@findgyms.co.uk. You also have the right to complain to the regulator and to lodge an appeal if you are not happy with the outcome of a complaint. In the UK, this is the ICO, who can be contacted here: https://ico.org.uk/concerns/

REVISIONS TO THE PRIVACY POLICY

We may revise this privacy policy from time to time. The most current version of this privacy policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our website.